Wondering what can drive more customers to your cellphone repair shop? We have listed all the qualities that a good cellphone repair shop should possess.
Cellphones have become an indispensable part of our life. However, they are prone to breaking. Depreciated battery and broken screen are just a few glitches that will drive the customers to your doorstep.
Let’s dive into the qualities that can make your cellphone repair shop the talk of the town.
1. Expert Services
Your technicians should have multiple specialties so that you can provide repair services for both Android and Apple devices. If your technicians specialize in fixing laptops, gaming consoles, tablets, etc. as well, it will provide you an added advantage.
Cellphone repair shops with multiple service offerings may face the challenge of handling multiple customers at a time. Here a cellphone repair shop software can come in handy. With features like point of sale, ticket management and inventory management, customer invoicing, your job will become much easier.
2. Online Appointment Booking
With the COVID crisis on hand, customers avoid busy shops. If your services are good, it is bound to be crowded. To provide hassle-free repair services, your cell phone repair shop POS software should enable customers to book an appointment online before physically visiting the shop.
This will show you as a responsible shop and improve your reputation.
3. Lifetime Warranty
One thing that brings customers back to the shop again and again is the warranty on services and products. Assuring that a customer can come back any time they are not satisfied with the cellphone repair services results in a trustworthy customer relationship.
If you do not have this specific quality in your cellphone repair shop, it’s high time to rethink your strategy. Remember that giving a lifetime warranty means your customers keep coming back to you and allow you to up-sell and cross-sell.
4. Reliable Parts Suppliers
Having quality spare parts in your inventory is crucial. So, make sure you can depend on your supplier.
Moreover, a well-stock inventory ensures quick service to your customers. To avoid low stocks, always have more than one supplier.
While you may already have relationships with local suppliers, your cellphone repair shop software should also have POS integrations that allow you to order parts from within the software. A POS software adds more value with its integrated inventory management system that lets you keep track of all the in-stock, low stock and out-of-stock products.
5. Fast Service
On average, people check their phones 58 times a day. This shows how addicted everyone is to their phones. God forbid something should happen to their phones, they want it fixed ASAP.
So, your shop should be able to provide fast service. You can even charge extra for urgent orders. A good cellphone repair shop provides a seamless customer experience from the moment they enter to the moment they leave.
6. Data Recovery Services
Your cellphone repair shop should have a comprehensive systemized technique to recover data for the customers.
There are several reasons your customer may need data recovery services. They may be moving to a new phone, have corrupted their software, or want a backup. In addition to diagnosing issues in a cell phone, providing data recovery services is an added plus.
You also need to know how to recover the data and maintain its confidentiality completely.
7. Repair Costs and Discounts
One thing that never goes unnoticed is the cost of repair services. Customers compare prices before they commit to a certain cellphone repair shop.
Your job is to provide competitive prices without compromising the quality of the service. One way to go about it is to decrease the incurring cost. There are many ways to do that, such as signing a deal with a supplier to get discounted bulk orders.
Another way to set your cellphone repair shop apart from your competitors is occasionally offering discount offers. If you have products that are not selling, you can sell them at discounted prices. These discounts will attract more customers, especially if you market the discount online and outside your shop.
You should carefully and cleverly promote discounts to entice anticipation and excitement in the customers. If you want to sell cellphone accessories, ‘Buy 1 and Get 1 free’ offers will invite more customers.
8. Delivery Service
Living in a world where you can order anything from the comfort of your home, cellphone repair services should follow the same trend.
It is advisable to use a cellphone repair shop software that allows users to book a ticket online and get the device picked up while sitting at home. Once the device is repaired, it can be delivered to the customer’s doorstep. This convenient service will attract more customers to your shop, especially in the times of Covid19.
9. Respect for Customers
Your cellphone repair shop should have well-trained staff to deal with difficult customers.
At times customers get irritated or angry about something that is not the cellphone repair shop’s fault. This is where the customer needs to be tackled calmly. Your staff should be able to neutralize the situation. Even if the customer makes unreasonable wishes, your staff should be able to explain it to him/her without offending them.
Keeping the above qualities in mind, you can now assess your services. If your shop does not have one or more of the above qualities, you can work on them accordingly.
Keep in mind that a good cellphone repair shop is client-focused and should aim to maintain a long-term customer relationship.
Brook Coler
Johney bravo